Continuous improvement
We measure, assess and improve every stage, turning quality into an everyday way of working.
Dikmen Textile / Corporate
Total Quality Management
We consider quality not only in the final product, but across people, processes and the entire customer experience.
Shared participation
Lasting success comes from the whole team embracing quality goals with equal commitment.
Customer satisfaction
Long-term value is built through reliable processes that support satisfied customers and happy employees.
Our approach
Although there are different approaches to definition of Total Quality Management; it can be defined as a management approach that focuses on quality within an organization, based on the participation of all members of the organization, aims long-term success through customer satisfaction and benefits all members and the society.
TQM is not a series of programs, but a management philosophy. In order for TQM to be successful, it must be adopted by the whole organization and implemented with top determination.
TQM aims to improve the quality at every stage of the work done. This includes not only the goods and services produced, but also the quality of the people who produce and use the goods and services, and even the adoption of quality as a lifestyle.
TQM is a system that sees customer satisfaction before profit. Customer satisfaction brings long-term profits, but giving priority only to profit brings earning in the short term. TQM is a system that includes an integrated set of philosophy, teams and processes to achieve the goals of the business by creating satisfied customers and happy employees.